Terms and Conditions

Effective Date: [20th October 2023]

Please carefully review the following Terms and Conditions that govern your use of the GetExplore website and our travel services. By using our website or booking a travel experience with us, you agree to comply with and be bound by these terms.


Booking and Reservation

  1. Booking Confirmation: When you make a booking with GetExplore, you will receive a booking confirmation with essential details about your travel experience. It is your responsibility to review the information and contact us if you find any discrepancies.

  2. Payment: Full payment is required at the time of booking, unless otherwise specified during the booking process. We accept various payment methods, including credit cards and online payment gateways.

  3. Cancellation and Refunds: Cancellation policies may vary based on the tour or adventure. Please refer to the specific cancellation terms provided during the booking process or contact us for details. Refund policies also vary and will be outlined during the booking process.


Travel Insurance

  1. Insurance: We strongly recommend that all travelers purchase comprehensive travel insurance that covers trip cancellations, medical emergencies, and other unforeseen circumstances. GetExplore is not responsible for any costs or losses incurred due to unexpected events.


Tour and Adventure Policies

  1. Itinerary Changes: While we strive to adhere to published itineraries, travel experiences may be subject to unforeseen changes due to factors like weather conditions, natural disasters, or local circumstances. We will do our best to provide alternative arrangements to minimize disruptions.

  2. Health and Safety: Your well-being is our top priority. We expect travelers to be in good health and inform us of any medical conditions that may impact the trip. We reserve the right to refuse participation if we believe a traveler’s health or actions may pose a risk to themselves or others.

  3. Environmental Responsibility: We practice responsible tourism and expect our travelers to do the same. Please respect local customs, wildlife, and natural environments during your journey.

  4. Accommodations: We provide accommodations that are clean, comfortable, and reflective of the local culture. If specific accommodations are advertised, we will do our best to provide them, but we reserve the right to make substitutions if necessary.


Code of Conduct

  1. Behavior: Respect for fellow travelers, guides, and local communities is of utmost importance. We expect all travelers to conduct themselves with courtesy, patience, and cultural sensitivity.

  2. Substance Use: The use of illegal drugs or excessive alcohol consumption is not permitted during our tours and adventures.


Liability and Waiver

  1. Limitation of Liability: GetExplore is not liable for any losses, damages, injuries, or expenses incurred during your travel experience, except where such liability is imposed by law. By participating in our tours and adventures, you assume all risks associated with travel.


Changes to Terms and Conditions

  1. Updates: We may update these Terms and Conditions to reflect changes in our practices or for legal and regulatory reasons. We will post any revisions on our website with the updated effective date.


Cancellation Policy

At GetExplore, we understand that travel plans may change, and we strive to provide flexibility and transparency to our valued customers. Our cancellation and refund policy is designed to accommodate various situations and ensure a hassle-free experience for our users.

Cancellation Period: You can cancel your booking at any time, but the amount refunded to you will depend on the timing of your cancellation and the specific terms and conditions of your booking.

Cancellation Fees: Some bookings may be subject to cancellation fees based on the supplier’s policies. We will clearly communicate any applicable fees during the booking process.

Cancellation Fee:

Ticket: No, there is no charges for cancellation before 24 Hours! 
Tour: No, there is no charges for cancellation before 24 Hours!

Cancellation Time:

A. Cancellation:
Ticket: All tickets will be cancel before 24 Hours.
Tour: All tickets will be cancel before 24 Hours.

Note: When did not get service, the tour and tickets will be consider as cancel itself.

B. Non-Cancellation:
Ticket: Some tickets will not be cancelled after successful booking by supplier conditions.
Tour: Some tours will not be cancel of pre-booking due to the advance arrangements.

Note: After 24 Hours, You will not cancel the booking in general from the booking date.

Cancellation Process:
If you want to cancel the booking within 24 Hours.

1. Please contact the supplier provider.
2. You want to cancel in your booking section.

Cancellation Types:
1. General Cancellation: In general means cancellation before 24 hours.
2. Advance Cancellation: It’s mean that some booking will be cancelled prior days.
3. Exceptional Cancellation: It’s mean that if unforeseen reasons like bad weather, war, disaster, disease, etc.

How to Cancel

To cancel a booking, please log in to your GetExplore account and go to the “My Bookings” section. Follow the provided instructions to initiate the cancellation process. If you encounter any issues, our customer support team is available to assist you.

Refund Policy

  1. Eligibility: To be eligible for a refund, your booking must meet the criteria specified in the supplier’s cancellation policy. Some bookings may be non-refundable, while others may allow for partial or full refunds.

  2. Refund Timeframe: Refunds, if applicable, will be processed within a reasonable timeframe. The exact processing time may vary based on the payment method used, the supplier’s policies, and other factors. We will do our best to expedite the process.

Types of Refund

1. Full Refund:
A. Some booking will be full refund, When you cancelled the tickets and tours before 24 Hours.
B. When customer not use the services then payment will be full refund

2. Partial Refund:
A. Some booking will be partial refund when you use utilised the services partially finished.
B. If some arrangements will be done accordingly for pre-advance. Then partially refund the amount.


Cancellation & Refund Policy

At GetExplore, we understand that plans can change, and we strive to make the cancellation and refund process as seamless as possible for our valued customers. Please review our comprehensive cancellation and refund policy below:

1. Cancellation Requests:
– Cancellation requests must be submitted in writing via email or through our website’s cancellation form.
– Customers are required to provide their booking details, including the booking reference number and the reason for cancellation.
– Cancellation requests are subject to verification and approval by GetExplore.

2. Cancellation Fees:
– The applicable cancellation fees vary depending on the type of booking, the timing of the cancellation, and the terms and conditions of the specific travel package.
– Customers are advised to review the cancellation policy outlined at the time of booking for details on applicable fees and penalties.

3. Refund Eligibility:
– Refund eligibility is determined based on the terms and conditions of the booking and the timing of the cancellation.
– Refunds may be subject to deductions for cancellation fees, administrative charges, non-refundable deposits, and any applicable penalties imposed by suppliers, vendors, or third-party service providers.
– Refunds are typically processed using the original payment method and currency used for the booking.

4. Refund Processing Time:
– Refunds are processed within a reasonable timeframe following the approval of the cancellation request and verification of eligibility.

– There will not be able to refund claim after 15 days done.

– The processing time for refunds may vary depending on factors such as the payment method used, banking processing times, and other external factors beyond GetExplore’s control.

It will take 5-7 business working days on there financial institution after the approve your request.

5. Non-Refundable Bookings:
– Some travel packages, services, or promotional offers may be designated as non-refundable at the time of booking.
– Non-refundable bookings are ineligible for refunds or cancellations, and customers are responsible for the full payment of the booking amount, regardless of changes or cancellations.

6. Force Majeure:
– In cases of force majeure events, such as natural disasters, political unrest, or other unforeseen circumstances beyond our control, GetExplore reserves the right to modify, reschedule, or cancel bookings without liability.
– Customers affected by force majeure events will be provided with alternative options, credits, or refunds as applicable, based on the circumstances and availability.

7. Customer Support:
– Our customer support team is available to assist customers with cancellation requests, refund inquiries, and any other travel-related assistance.
– Customers may contact GetExplore’s customer support via email, phone, or live chat for prompt assistance and resolution.

8. Amendments to Policy:
– GetExplore reserves the right to amend or update this cancellation and refund policy at any time without prior notice.
– Any changes to the policy will be communicated to customers through our website, booking platform, or other appropriate channels.

By booking with GetExplore, customers agree to abide by the terms and conditions outlined in this cancellation and refund policy. We are committed to providing transparent and fair policies that prioritize customer satisfaction while ensuring the sustainability of our operations.


Contact Us

If you have any questions or need assistance with the cancellation and refund process, please don’t hesitate to contact our customer support team. You can reach us via phone, email, or live chat, and our friendly and knowledgeable staff will be happy to assist you.

Important Notes

  • Third-party Suppliers: Please be aware that some bookings may involve third-party suppliers such as hotels, airlines, or tour operators. Each supplier may have its own cancellation and refund policies. We recommend reviewing the specific terms and conditions associated with your booking.

  • Travel Insurance: We strongly advise our customers to consider purchasing travel insurance to protect themselves in the event of unforeseen circumstances that may affect their travel plans.

Policy Updates

GetExplore reserves the right to make changes or updates to this cancellation and refund policy as necessary. Any revisions will be posted on our website, and we encourage you to review the policy periodically to stay informed.

We appreciate your trust in GetExplore for your travel needs and hope that this cancellation and refund policy provides the information you need to make informed decisions about your bookings. If you have any further inquiries or require specific details regarding a particular booking, please do not hesitate to reach out to us.

Contact Us​

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