At GetExplore, we understand that travel plans may change, and we strive to provide flexibility and transparency to our valued customers. Our cancellation and refund policy is designed to accommodate various situations and ensure a hassle-free experience for our users.

Cancellation Types

1. General Cancellation: In general means cancellation before 24 hours.
2. Advance Cancellation: It means that some bookings will be cancelled prior to the days.
3. Exceptional Cancellation: It means that if unforeseen reasons like bad weather, war, disaster, disease, etc.

Cancellation Period
You can cancel your booking at any time, but the amount refunded to you will depend on the timing of your cancellation and the specific terms and conditions of your booking.

Cancellation Fees
Some bookings may be subject to cancellation fees based on the supplier’s policies. We will clearly communicate any applicable fees during the booking process.

Cancellation 
Ticket: No, there are no charges for cancellation before 24 hours!
Tour: No, there are no charges for cancellation before 24 hours!

Note: When did not get service, the tour and tickets will be consider as cancel itself.

Non-Cancellation 
Ticket: Some tickets will not be cancelled after successful booking by supplier conditions.
Tour: Some tours will not be canceled for pre-booking due to the advance arrangements.

Note: After 24 hours, you will not cancel the booking in general from the booking date.

Cancellation Process
If you want to cancel the booking within 24 hours.

1. Please contact the supplier provider.
2. You want to cancel in your booking section.

How to Cancel?

To cancel a booking, please log in to your GetExplore account and go to the “My Bookings” section. Follow the provided instructions to initiate the cancellation process. If you encounter any issues, our customer support team is available to assist you.

Refund Process

1. Eligibility: To be eligible for a refund, your booking must meet the criteria specified in the supplier’s cancellation policy. Some bookings may be non-refundable, while others may allow for partial or full refunds.

2. Refund Timeframe: Refunds, if applicable, will be processed within a reasonable timeframe. The exact processing time may vary based on the payment method used, the supplier’s policies, and other factors. We will do our best to expedite the process.

Types of Refund

1. Full Refund:
A. Some bookings will be fully refunded when you cancel the tickets and tours before 24 hours.
B. When customer not use the services, then payment will be full refund

2. Partial Refund:
A. Some bookings will be partially refunded when you use the services partially finished.
B. If some arrangements will be done accordingly for pre-advance. Then partially refund the amount.

Refund Time

It will take 5-7 business working days on there financial institution after they approve your request.

Refund Time Limit:
There will not be able to refund claim after 15 days done.

Important Notes

• Third-party Suppliers: Please be aware that some bookings may involve third-party suppliers such as hotels, airlines, or tour operators. Each supplier may have its own cancellation and refund policies. We recommend reviewing the specific terms and conditions associated with your booking.

• Travel Insurance: We strongly advise our customers to consider purchasing travel insurance to protect themselves in the event of unforeseen circumstances that may affect their travel plans.

Policy Updates

GetExplore reserves the right to make changes or updates to this cancellation and refund policy as necessary. Any revisions will be posted on our website, and we encourage you to review the policy periodically to stay informed.

We appreciate your trust in GetExplore for your travel needs and hope that this cancellation and refund policy provides the information you need to make informed decisions about your bookings. If you have any further inquiries or require specific details regarding a particular booking, please do not hesitate to reach out to us.

Last Updated: [23th Feburary 2025]