Privacy Policy

At GetExplore (“GetExplore,” “we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website (www.getexplore.org), mobile applications, booking platforms, customer support, and travel-related services (collectively, the “Services”). By accessing or using our services, you agree to the terms of this privacy policy.
 
1. Information We Collect

We collect information to provide, improve, and personalize our services. The types of information we collect include

a. Personal Information
  • Contact Details: Name, email address, phone number, mailing address.
  • Identity Information: Passport details, visa information, date of birth, nationality, or other government-issued identification required for travel bookings.
  • Payment Information: Credit/debit card details, billing address, or other payment method information (processed securely through third-party payment processors).
  • Travel Preferences: Dietary requirements, seating preferences, accessibility needs, or other special requests.
  • Account Information: username, password, and profile details if you create an account with us.
b. Non-Personal Information
  • Browsing Data: IP address, browser type, device information, operating system, and website usage data.
  • Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies to enhance your experience and analyze usage trends.
  • Location Data: Approximate location based on IP address or precise location if you enable location services on our mobile app.
c. Information from Third Parties
  • Travel Partners: Information from airlines, hotels, tour operators, or other partners to facilitate your bookings.
  • Social Media: Information you share when interacting with us through social media platforms.
  • Marketing Partners: Data from third-party marketing services to personalize offers (only with your consent where required).
d. Information You Provide Voluntarily
  • Feedback, reviews, survey responses, or communications with our customer support team.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Booking and Travel Arrangements: Processing reservations for flights, accommodations, tours, transportation, and other travel services.
  • Customer Support: Responding to inquiries, resolving issues, and providing assistance.
  • Personalization: Tailoring travel recommendations, promotions, and content based on your preferences and booking history.
  • Payment Processing: Securely handling payments for bookings and services.
  • Communication: Sending booking confirmations, travel itineraries, updates, and reminders via email, SMS, or other channels.
  • Marketing and Promotions: Sharing newsletters, offers, or discounts (you can opt out at any time).
  • Analytics and Improvement: Analyzing usage trends to improve our website, app, and services.
  • Legal Compliance: Fulfilling legal obligations, such as sharing passport details with authorities for international travel.
  • Security: Detecting and preventing fraud, unauthorized access, or other illegal activities.

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with the following entities when necessary:

a. With Service Providers

We work with trusted third parties, such as

  • Ticketing, airport transfers, tour operators, and car rental companies to fulfill your bookings.
  • Payment processors to securely handle transactions.
  • IT and cloud service providers for data storage and management.
  • Marketing and analytics providers to improve our services.

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

b. With Travel Partners

We share necessary information (e.g., passport details, travel preferences) with ticketing, activity reservation, or other partners to ensure seamless travel arrangements.

c. For Legal Reasons

We may disclose your information to:

  • Comply with applicable laws, regulations, or government requests.
  • Respond to subpoenas, court orders, or legal processes.
  • Protect the rights, safety, or property of the website, our users, or the public.
d. Business Transfers

If the website is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new entity, with continued protection under this Privacy Policy.

e. With Your Consent

We may share your information for other purposes if you provide explicit consent.


4. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your browsing experience and collect information about your preferences and activities. You can manage your cookie settings in your browser.

  • Enhance your browsing experience 
  • Analyze website performance and user behavior.
  • Deliver personalized ads and content.
5. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy 
  • Comply with legal obligations 
  • Resolve disputes or enforce agreements.
6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the information we hold about you.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request deletion of your information (subject to legal obligations).
  • Restriction: Limit how we process your information in certain cases.
  • Portability: Receive your information in a structured, machine-readable format.
  • Objection: Object to processing for marketing or other purposes.
  • Withdraw Consent: Revoke consent for data processing at any time (where applicable).

To exercise these rights, contact us at ask@getexplore.org. We will respond within 30 days (or as required by law).

7. International Data Transfers

GetExplore operates globally, and your information may be transferred to or stored in countries outside your home jurisdiction. We ensure that such transfers comply with applicable data protection laws.


8. Security

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, or alteration.

  • Encryption of sensitive data (e.g., payment details) during transmission and storage.
  • Access controls to limit who can view your information.
  • Regular security audits and monitoring.
However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.

Note: We will not be responsible for that non-official mail for any financial transfer. We will be communication and payment transaction only on this mail ID (@getexplore.org)


9. Links to Third-Party Websites

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before sharing information.


10. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect information from children under 13 years of age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.


11. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal and regulatory reasons. We will post any revisions on our website with the updated effective date.

Updated Date: [20th April 2025] 
Note: Our team is working on privacy policies in accordance with the laws of each country.

Contact Us​

Have questions or need assistance? Feel free to reach out to our dedicated team. We’re here to help you plan your next adventure. Click here