Terms and Conditions

Welcome to GetExplore – Your Gateway to Unforgettable Journeys

At GetExplore, we believe that travel is more than just visiting a destination – it’s about experiencing the culture, connecting with people, and creating memories that last a lifetime. Our mission is to make exploring the world simple, authentic, and enriching for every traveler.

Whether you are planning a day trip, a guided cultural experience, or a once-in-a-lifetime journey to world wonders like the Taj Mahal, GetExplore is here to craft experiences that go beyond the ordinary. We curate handpicked tours and activities, designed to showcase the essence of each location – from vibrant city streets and local markets to hidden gems and off-the-beaten-path adventures.

Our platform offers a seamless way to browse, book, and enjoy experiences that suit your style of travel. From historical landmarks and heritage walks to culinary adventures, wildlife safaris, and street food tours, each activity is led by knowledgeable guides and trusted partners who ensure your journey is safe, enjoyable, and memorable.

Transparency, reliability, and authenticity are at the heart of what we do. With clear pricing, flexible booking, and dedicated customer support, you can plan your travels with confidence. For us, every traveler is not just a customer, but a guest embarking on a personal story of discovery.

So whether you’re exploring your own city, discovering India’s rich heritage, or planning to experience culture and adventure worldwide, GetExplore is your trusted companion. Join us as we open doors to new experiences, one journey at a time.

Please read these Terms and Conditions (“Terms”) carefully before using the website and services operated by GetExplore (“we,” “us,” “our,” or “GetExplore”).


1. Introduction

Welcome to GetExplore. These Terms and Conditions (“Terms”) govern your access to and use of our website and services. By using this platform, you agree to follow these Terms, which are designed to ensure a safe, transparent, and reliable experience for all users. GetExplore provides travel-related services, including guided tours, cultural experiences, transfers, and ticket bookings, by connecting customers with trusted service providers. By continuing, you confirm that you are at least 18 years old or using the platform under guardian supervision. Please review these Terms carefully, as they outline your rights and responsibilities when booking with us.

If you do not agree with any part of these Terms, you must not use the Platform.


2. Use of the Services

By accessing and using GetExplore services, you agree to do so responsibly and in compliance with all applicable laws. Our platform provides travel-related services, including guided tours, cultural experiences, ticket bookings, transfers, and related activities. You must provide accurate, complete, and current information when making bookings or creating an account. Services are intended for personal, non-commercial use unless otherwise authorized. You agree not to misuse the platform, interfere with other users, or engage in any fraudulent or unlawful activity.

GetExplore reserves the right to suspend or terminate access in case of policy violations.


3. Accounts

To access certain features of GetExplore, you may need to create an account. When registering, you agree to provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify GetExplore immediately of any unauthorized use or security breach. Accounts are for personal use only unless otherwise authorized, and you may not transfer or share your account with others. GetExplore reserves the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, unlawful, or abusive activity.

You are responsible for any activity under your account.


4. Restricted Activities & Tours

Certain activities, tours, and countries are restricted on GetExplore due to safety, legal, ethical, and cultural considerations. Users must comply with these restrictions when using the platform.

4.1 Restricted Countries

The following countries are restricted, and bookings or tours to these destinations are prohibited:
Afghanistan, Burma (Myanmar), Pakistan, Belarus, North Korea, Iran, Cuba, Iraq, Syria, Israel, Lebanon, Yemen, Sudan, Burkina Faso, Venezuela, Ukraine, Somalia, South Sudan, Mali, Haiti, Bangladesh, Libya, Central African Republic.

4.2 Restricted Tours and Activities

Users may not book or participate in tours or activities that involve:

  • Animal hunting or cruelty

  • Human trafficking

  • Child labour

  • Access to protected tribal areas

  • Drugs and alcohol abuse

  • Conflict zones or war-affected areas

  • Environmentally sensitive areas

  • Disrespect of local customs, traditions, or religious beliefs

  • Weapons, gambling, or discriminatory activities based on race, gender, caste, or other factors

  • Violation of local laws or regulations

  • Environmental pollution or unsafe waste disposal

Note: This list may be updated periodically. Users are responsible for reviewing restrictions before booking.

5. Communications

By using GetExplore, you agree to receive communications related to your account, bookings, and services. This includes confirmation emails, updates on tours or experiences, promotional offers, and important notices regarding your use of the platform.

All communications may be sent via email, SMS, whatsapp and call in-app notifications, or other channels provided by you. You are responsible for maintaining up-to-date contact information to ensure timely receipt of important messages.

By providing your contact information, you consent to receive electronic communications from GetExplore. You may opt out of marketing messages at any time; however, essential service-related notifications, such as booking confirmations or policy updates, cannot be unsubscribed from.

It is your responsibility to review all communications and comply with any instructions, deadlines, or requirements outlined.


6. Links to Third Party Websites

GetExplore may provide links to third-party websites or services for your convenience, including service providers, partners, or travel-related resources. These links are provided solely for informational purposes and do not constitute an endorsement, sponsorship, or approval by GetExplore of the content, products, or services offered on those websites.

We do not control the content, privacy practices, or security of third-party websites. Users access these websites at their own risk, and GetExplore shall not be responsible or liable for any loss, damage, or issue arising from the use of such external sites.

We encourage users to review the terms, privacy policies, and disclaimers of any third-party website they visit. Use of linked websites is governed by the terms and conditions of the respective third parties, not GetExplore.


7. Products and Booking Reservations

GetExplore provides travel-related services, including guided tours, cultural experiences, ticket bookings, transfers, and other activities offered by our network of trusted service providers. All bookings are subject to availability, and the descriptions, prices, and schedules displayed on the website are for reference purposes. We make reasonable efforts to ensure accuracy, but errors or changes may occur.

When you make a booking through GetExplore, you agree to provide accurate, complete, and current information. A confirmed booking is only valid once you receive a confirmation email, e-ticket, or voucher from us. Please review all details, including dates, times, and participant information, carefully before finalizing your reservation.

By completing a booking, you acknowledge that specific services may have terms, restrictions, or additional requirements imposed by the service provider, which must be followed. GetExplore acts as a facilitator and is not the principal provider of tours or activities.

We reserve the right to cancel or modify bookings in exceptional circumstances, such as overbooking, force majeure, or safety concerns, and will notify you promptly. Any changes will be communicated via email or other contact methods provided by you.


8. Pricing

GetExplore provides travel-related services, including guided tours, cultural experiences, ticket bookings, transfers, and other activities offered by our network of trusted service providers. All bookings are subject to availability, and the descriptions, prices, and schedules displayed on the website are for reference purposes. We make reasonable efforts to ensure accuracy, but errors or changes may occur.

When you make a booking through GetExplore, you agree to provide accurate, complete, and current information. A confirmed booking is only valid once you receive a confirmation email, e-ticket, or voucher from us. Please review all details, including dates, times, and participant information, carefully before finalizing your reservation.

By completing a booking, you acknowledge that specific services may have terms, restrictions, or additional requirements imposed by the service provider, which must be followed. GetExplore acts as a facilitator and is not the principal provider of tours or activities.

We reserve the right to cancel or modify bookings in exceptional circumstances, such as overbooking, force majeure, or safety concerns, and will notify you promptly. Any changes will be communicated via email or other contact methods provided by you.


9. Payments & Refunds 

All payments for services booked through GetExplore must be made in full at the time of booking using the payment methods provided on the website. Prices displayed include applicable taxes unless stated otherwise. By making a payment, you authorize GetExplore and its payment partners to process the transaction on your behalf.

Refunds are subject to the policies of the respective service providers and GetExplore. Unless specified otherwise, any eligible refund will be processed within 5–7 working days from the date of cancellation or refund approval. The refunded amount will be credited to the original mode of payment.

Please note that certain services, including special events, peak-season tours, or non-refundable tickets, may not be eligible for refunds. Cancellation or modification requests must be submitted according to the instructions provided at the time of booking.

GetExplore reserves the right to refuse, delay, or partially process refunds in cases of fraud, misuse, or violation of these Terms. All disputes regarding payments or refunds should be communicated to GetExplore promptly via the contact methods provided.

10. Cancellations & Modifications

Customers using GetExplore services may request cancellations or modifications in accordance with the specific policies of the booked tour, activity, or service provider. All requests must be submitted through the website, email, or other official channels provided at the time of booking.

Cancellations or modifications may be subject to fees or restrictions depending on the service provider, type of activity, and timing of the request. Some bookings, including peak-season tours, special events, or non-refundable tickets, may not be eligible for modification or cancellation.

GetExplore strives to communicate all applicable deadlines, charges, and conditions clearly at the time of booking. Any changes requested after the permitted period or in violation of provider policies may result in partial or no refund.

By making a booking, you acknowledge and accept that GetExplore acts as a facilitator and that final authority for cancellations or modifications lies with the respective service provider. Customers are responsible for reviewing all terms associated with their booking prior to confirming.

11. Liability & Disclaimer

GetExplore acts solely as a facilitator for travel-related services, including tours, cultural experiences, transfers, and bookings provided by third-party operators. While we make reasonable efforts to ensure the accuracy of information, reliability of service providers, and safety of experiences, GetExplore does not assume responsibility for any loss, injury, damage, or inconvenience arising from the use of these services.

All users participate in tours and activities at their own risk. GetExplore shall not be liable for delays, cancellations, or changes caused by weather, force majeure, acts of God, strikes, political unrest, or other circumstances beyond our control.

We disclaim liability for any indirect, incidental, or consequential damages, including loss of personal property, financial loss, or personal injury. It is the responsibility of users to comply with local laws, regulations, and safety guidelines during any activity.

By using GetExplore services, you acknowledge and agree that the company’s liability is limited to facilitating bookings and providing accurate information, and that all other responsibilities, risks, and obligations remain with the user and/or the respective service provider.

12. Payment Processing & Currency Conversions

All payments made on GetExplore are processed securely through our payment partners. The prices displayed on the website are indicative and may be converted to your local or billing currency at the time of transaction. The exact conversion rate applied is determined by your bank or payment provider and may include foreign transaction fees or other charges.

GetExplore is not responsible for fluctuations in exchange rates or any additional fees imposed by third-party payment processors. The final amount debited from your account will be based on the rate applied by your payment provider at the time of processing.

By completing a booking or payment, you acknowledge and accept that currency conversions are handled externally, and the final charged amount may differ slightly from the displayed price. Users are encouraged to review applicable exchange rates and fees with their bank or payment provider before proceeding with any transaction.


13. Sensitive Information

We take your privacy seriously. Please avoid sharing your passport, national ID, PAN, or cards details unless required. All data is collected, stored, and processed in compliance with India’s Information Technology Act, 2000 and our Privacy Policy.


14. General Provisions

These Terms and Conditions, along with our Privacy Policy and any other legal notices published on GetExplore, constitute the entire agreement between you and GetExplore regarding your use of the website and services. If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

GetExplore’s failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. You may not assign or transfer your rights or obligations under these Terms without prior written consent from GetExplore.

Any notices or communications required under these Terms shall be provided electronically via email or through the website. Headings used in these Terms are for convenience only and shall not affect interpretation.

By using GetExplore, you acknowledge that you have read, understood, and agree to be bound by all provisions outlined in these Terms and Conditions.


15. Jurisdiction and Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any dispute, claim, or controversy arising out of or in connection with the use of GetExplore services, including bookings, payments, or any related interactions, shall be subject to the exclusive jurisdiction of the courts in Agra, India.

By using GetExplore, you expressly agree to submit to the personal jurisdiction of these courts and waive any objections based on venue, convenience, or forum non-conveniens. Nothing in these Terms shall limit or exclude any statutory rights that may apply to you under applicable law.


16. Copyright and Trademark Notices

All content, logos, graphics, text, images, videos, and other materials on GetExplore (the “Website”) are the property of GetExplore or its licensors and are protected by copyright, trademark, and other intellectual property laws. Unauthorized use, reproduction, distribution, or modification of any content is strictly prohibited without the prior written consent of GetExplore.

All trademarks, service marks, and logos displayed on the Website are registered or unregistered marks of GetExplore or its affiliates and partners. Nothing on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the Website without written permission from the respective owner.

Users may access and use the Website for personal, non-commercial purposes only. Any commercial use, including copying, selling, or distributing materials, requires explicit written authorization from GetExplore.

If you believe any content on the Website infringes your copyright or intellectual property rights, please contact us immediately with relevant details so we can address your concerns promptly. If you have any concerns, you may contact us.

17.  Customer Support

For customer support or questions related to these terms, bookings, or technical issues, please contact us:

Last Updated: [31th August 2025] 
Note: Our team is working on terms and conditions in accordance with the laws of each country.

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